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AW: Questionpoint.org Projekt der LOC und OCLC
- Date: Fri, 7 Jun 2002 08:09:51 +0200
- From: "BIB Reutlingen Frau Wirrmann" <wirrmann _at__ bib-info.de>
- Subject: AW: Questionpoint.org Projekt der LOC und OCLC
Wer mehr darüber wissen will, kann auch in BuB-Heft 4 den Beitrag von
Paul S. Ulrich nachlesen; der CDRS ist der jetzige QuestionPoint.
Mit vielen Grüßen aus Reutlingen
Dr. Haike Wirrmann (Redakteurin)
Redaktion BuB ? Forum für Bibliothek und Information
Postfach 13 24, D-72703 Reutlingen
Fon +49 (0) 71 21/34 91-14 * Fax +49 (0) 71 21/30 04 33
E-Mail wirrmann _at__ bib-info.de
Von: Maiser _at__ ZB2.UB.Uni-Dortmund.DE
[mailto:Maiser _at__ ZB2.UB.Uni-Dortmund.DE] Im Auftrag von Markus Gawehn
Gesendet: Mittwoch, 5. Juni 2002 16:53
An: Internet in Bibliotheken
Betreff: Questionpoint.org Projekt der LOC und OCLC
Eine Information von allgemeinen Interesse:
Eine Meldung vom 31.05. aus "The Chronicle of Higher Education"
zur Zeit auch noch online zu lesen unter:
Das Projekt ist unter http://www.questionpoint.org zu finden.
>New Service Allows the Public to Pose Reference Questions Without
>By SCOTT CARLSON
>Starting on Monday, members of the public will be able to use the
>Wide Web to seek answers to reference questions from librarians >around
>world, including some at college libraries.
>The service, called QuestionPoint, will operate through a Web browser
>may make some visits to the library unnecessary. The Library of
>and the Online Computer Library Center, better known as OCLC,
>A patron will gain access to QuestionPoint through his or her local
> >library's Web site. Questions will be routed to local libraries
> >If a user's local library isn't open, the question will be sent to an
> >open library elsewhere -- one that has strengths in disciplines that
> >match the nature of the question. A librarian will pick up the
>and help the patron find an answer. QuestionPoint offers a >reduced
>subscription price for any library that agrees to help answer >its
>Part of the drive behind the project is to put libraries online,
>many users are going to the Internet for research. "People now >are
>at home and not going to libraries," says Diane N. Kresh, >director of
>public-service collections at the Library of >Congress. "Why not have
>libraries be really visible on the Web, so >that people can go to
>library-based search systems and networks and >get information that's
>credible, accurate, and objective, which you >can't necessarily get
>She adds, "If people sitting at home access information through a
>Web->based information service run by libraries, it will probably raise
> >visibility of their local library."
>About 100 academic, public, private, and national libraries have
>to participate. Some 260 libraries have been part of a >similar, free
>online program called the Collaborative Digital >Reference Service, or
>CDRS, which was not open to the public. CDRS >will shut down once
>QuestionPoint begins running.
>Ms. Kresh says that QuestionPoint is a revved-up version of CDRS,
>users more options when posing questions -- and costing >libraries
>Individual libraries will be able to sign up for >subscriptions for a
>maximum of about $2,000. Libraries that are part >of consortia will be
>to sign up for much less. Chip Nilges, >director of new product
>for OCLC, says that future versions >of QuestionPoint will offer
>that allows librarians and >patrons to communicate through audio and
>programs. Foreign->language versions are also being planned.
>News of QuestionPoint kicked up some dust on the COLLIB, an e-mail
> >discussion list for college librarians. Some librarians said there
>QuestionPoint gives patrons yet more incentive not to visit the
>Mr. Nilges responds by saying that "it's a fact that users often opt
>begin their search outside of the library." He cites a survey that
>did about a year ago, in which most respondents said that they >started
>their research with online search tools.
>"We need to meet the patrons where they're looking for information,
> >whether that's inside the library portal or outside the library
>he says. "We need to find a way to make our members available >to
>But some librarians will need more persuasion. Barbara Fister, the
> >librarian at Gustavus Adolphus College in Minnesota, was one
> >discussing QuestionPoint on COLLIB. In an interview, she said that
> >QuestionPoint was a product of "Jeeves envy," referring to Ask
> >an online search engine. She says librarians and people at OCLC
> >shouldn't try to offer a competitive service, and she predicts that
> >QuestionPoint is going to be "a major market bomb."
>"It's providing something completely different than what you can get
>reference desk," she says. "This sends the message that you can >go
>and get your reference done and that you don't need a >library for
>a higher-education market, that is so dead >wrong. ... I look at the
>reference desk as a place where teaching >happens."
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