AW: Questionpoint.org Projekt der LOC und OCLC

["BIB Reutlingen Frau Wirrmann" <wirrmann _at__ bib-info.de>]

Wer mehr darüber wissen will, kann auch in BuB-Heft 4 den Beitrag von
Paul S. Ulrich nachlesen; der CDRS ist der jetzige QuestionPoint.
Mit vielen Grüßen aus Reutlingen
Haike Wirrmann
*******************************************************
Dr. Haike Wirrmann (Redakteurin)
Redaktion BuB ? Forum für Bibliothek und Information
Postfach 13 24, D-72703 Reutlingen
Fon +49 (0) 71 21/34 91-14 * Fax +49 (0) 71 21/30 04 33
E-Mail wirrmann _at__ bib-info.de
Internet http://www.b-u-b.de
*******************************************************


-----Ursprüngliche Nachricht-----
Von: Maiser _at__ ZB2.UB.Uni-Dortmund.DE
[mailto:Maiser _at__ ZB2.UB.Uni-Dortmund.DE] Im Auftrag von Markus Gawehn
Gesendet: Mittwoch, 5. Juni 2002 16:53
An: Internet in Bibliotheken
Betreff: Questionpoint.org Projekt der LOC und OCLC

Hallo zusammen,
Eine Information von allgemeinen Interesse:
Eine Meldung vom 31.05. aus "The Chronicle of Higher Education"
zur Zeit auch noch online zu lesen unter:
http://chronicle.com/free/2002/05/2002053101t.htm

Das Projekt ist unter http://www.questionpoint.org zu finden.

>New Service Allows the Public to Pose Reference Questions Without
>Visiting 
>the Library
>By SCOTT CARLSON
>
>Starting on Monday, members of the public will be able to use the
>World 
>Wide Web to seek answers to reference questions from librarians >around
the 
>world, including some at college libraries.
>
>The service, called QuestionPoint, will operate through a Web browser
>and 
>may make some visits to the library unnecessary. The Library of
>Congress 
>and the Online Computer Library Center, better known as OCLC,
>developed 
>it.
>
>A patron will gain access to QuestionPoint through his or her local 
> >library's Web site. Questions will be routed to local libraries
first. 
> >If a user's local library isn't open, the question will be sent to an

> >open library elsewhere -- one that has strengths in disciplines that 
> >match the nature of the question. A librarian will pick up the
>question 
>and help the patron find an answer. QuestionPoint offers a >reduced 
>subscription price for any library that agrees to help answer >its 
>inquiries.
>
>Part of the drive behind the project is to put libraries online,
>because 
>many users are going to the Internet for research. "People now >are
staying 
>at home and not going to libraries," says Diane N. Kresh, >director of 
>public-service collections at the Library of >Congress. "Why not have 
>libraries be really visible on the Web, so >that people can go to 
>library-based search systems and networks and >get information that's 
>credible, accurate, and objective, which you >can't necessarily get
from 
>Ask Jeeves?"
>
>She adds, "If people sitting at home access information through a 
>Web->based information service run by libraries, it will probably raise
the 
> >visibility of their local library."
>
>About 100 academic, public, private, and national libraries have
>signed up 
>to participate. Some 260 libraries have been part of a >similar, free 
>online program called the Collaborative Digital >Reference Service, or 
>CDRS, which was not open to the public. CDRS >will shut down once 
>QuestionPoint begins running.
>
>Ms. Kresh says that QuestionPoint is a revved-up version of CDRS,
>giving 
>users more options when posing questions -- and costing >libraries
money. 
>Individual libraries will be able to sign up for >subscriptions for a 
>maximum of about $2,000. Libraries that are part >of consortia will be
able 
>to sign up for much less. Chip Nilges, >director of new product
planning 
>for OCLC, says that future versions >of QuestionPoint will offer
software 
>that allows librarians and >patrons to communicate through audio and
video 
>programs. Foreign->language versions are also being planned.
>
>News of QuestionPoint kicked up some dust on the COLLIB, an e-mail 
> >discussion list for college librarians. Some librarians said there
>that 
>QuestionPoint gives patrons yet more incentive not to visit the
>libraries' 
>physical spaces.
>
>Mr. Nilges responds by saying that "it's a fact that users often opt
>to 
>begin their search outside of the library." He cites a survey that
>OCLC 
>did about a year ago, in which most respondents said that they >started

>their research with online search tools.
>
>"We need to meet the patrons where they're looking for information, 
> >whether that's inside the library portal or outside the library
>portal," 
>he says. "We need to find a way to make our members available >to
them."
>
>But some librarians will need more persuasion. Barbara Fister, the 
> >librarian at Gustavus Adolphus College in Minnesota, was one
librarian 
> >discussing QuestionPoint on COLLIB. In an interview, she said that 
> >QuestionPoint was a product of "Jeeves envy," referring to Ask
Jeeves, 
> >an online search engine. She says librarians and people at OCLC 
> >shouldn't try to offer a competitive service, and she predicts that 
> >QuestionPoint is going to be "a major market bomb."
>
>"It's providing something completely different than what you can get
>at a 
>reference desk," she says. "This sends the message that you can >go
online 
>and get your reference done and that you don't need a >library for
that. In 
>a higher-education market, that is so dead >wrong. ... I look at the 
>reference desk as a place where teaching >happens."

Mit freundlichen Grüßen aus dem wolkigen München
Markus Gawehn

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