[InetBib] IEEE - CSM (Client Service Manager) für europäische Kunden ab sofort gesucht

["Karl-Heinz Gruber" <Karl-Heinz.Gruber@xxxxxxxxxxxxxxxxxxxx>]

CSM - Kundenbetreuer(in) für ganz Europa
Anforderungen:
- Diplom-Bibliothekar(in) oder vergleichbar
- Erfahrung mit Produktschulungen/Kundentraining
- fließend Englisch, weitere Sprachen erwünscht
- Reisebereitschaft (ca. 10 Tage im Monat)
- kein Vertrieb/Marketing, ausschließlich Kundenschulung / -betreuung
- Job auf der Website: http://www.standardsandmore.com/de/Jobs_Karriere.htm


Das detaillierte Anforderungsprofil nachstehend in englisch:


IEEE Client Services and University Partnership Program Manager


Job Functions


Develop and implement programs and events that build customer relationships
and drive IEEE usage and awareness for user communities, including
librarians, engineers, researchers, students and faculty


Train librarians, end-users, regional sales staff and dealers in effective
use of IEEE digital library and electronic information products through
on-site visits, phone support, email support, and internet conferencing


Work closely with European representatives and IEEE Area Manager to
identify awareness, training and public relations opportunities


Represent IEEE in Europe by organizing complex events, such as IEEE Xplore
User Groups, university/industry outreach programs and various public
speaking opportunities


Support initiatives and information needs of IEEE Student Branches selected
to participate in the University Partnership Program.


Travel as needed, for conferences, customer visits, training and awareness
events.


Provide customer feedback on product content and functionality to be
incorporated into the product development improvement process.


Plan complex events with IEEE staff, members and volunteers


Build society awareness and loyalty and support IEEE membership marketing
as needed


Participate in the creation of promotional and training materials for
electronic information products, as needed


Track customer comments and suggestions for IEEE digital library interface
and other information products and report to IEEE team regularly.


Prepare weekly reports to document activity to IEEE staff in U.S.


Meet regularly with manager and Client Services team in U.S. via internet
conferencing.


Knowledge:


Masters degree in Library/Information Sciences required.


Local language and English fluency required.


Five years experience in a university, corporate or government library
strongly desired.


Proven online search expertise


Ability to travel up to 50% of the time within local European territory
with occasional trips to the US, as needed


Knowledge of information industry and library trends, methods and
technologies


Excellent public speaking and interpersonal skills


Excellent writing skills


Demonstrated ability to work independently and plan effective travel
itineraries.


In-depth understanding of the sales process and current market for high-end
electronic subscription products.


Strong training experience required -- comfort with electronic information
products and ability to demonstrate products one-on-one or for large
audiences, both in-person and online, is critical


Strong organizational skills; attention to detail


Experience with scientific digital libraries strongly desired.


PC skills: Microsoft Excel, Microsoft Word, PowerPoint, WebEx


Problem Solving


Ability to clarify training requirements and customize training to the type
of organization (corporate vs. academic, interest in a particular technical
area, and to experience-level of trainees).


Keep current in library trends and technologies to better solve customer
problems and issues.


Create opportunities to reach out to all area customers, such as regular,
free online training, invitations to IEEE events, etc.


Keep current with IEEE student group and regional activities to better
recommend ideas and events for IEEE Student branches participating in the
University Partnership program.


Direct customer concerns or questions to correct IEEE business unit, local
area dealer, or member network


Plan travel in order to reach key accounts in a cost-effective way, while
completing other work.


Interpersonal Skills:


Frequent contact and coordination with remote and disparate groups will be
critical to the success of this individual.


Ability to work collegially with members of various communities -
customers, sales teams, students, librarians, engineering faculty,
researchers and IEEE members. The successful Client Service Manager will
have an approachable personality and be able to socialize well within all
these groups.


Highly developed presentation, interpersonal and negotiation skills are
critical.


Accountability for Results:


Increase number of users/overall usage of online products at local customer
sites as measured by usage statistics and number of subscription renewals
in territory


Number of customer visits and users trained as documented by trip reports


Number of relationship-building contacts as documented by weekly reports


Feedback from customers, sales representatives and colleagues

Mit freundlichen Grüssen / Best Regards
Karl-Heinz Gruber

SAM - STANDARDS AND MORE...
GmbH & Co. KG
Lochhamer Str. 31
DE-82152 Planegg-Martinsried
Germany


Fon: +49 89 25 54 48 2-0
Fax: +49 89 25 54 482-22


Mail: Karl-Heinz.Gruber@xxxxxxxxxxxxxxxxxxxx
Internet: www.standardsandmore.com


Member of EDN - European Dealer Network
www.europeandealernetwork.com


Geschäftsführer: Karl-Heinz Gruber
Uwe Jungfer
USt.-ID: DE 255556889
HRA 90694


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